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Insurance Zebra Customer Service

Zebra Technologies Customer Service Representative Reviews

Customer Service Representative

Your trust is our top concern, so companies can’t alter or remove reviews.

Employee Reviews

“It is a family friendly culture with good work life balance” (in 44 reviews)

“Also you can find a great work environment” (in 23 reviews)

“Good Structure and lots over very good people” (in 17 reviews)

Good benefits, good work/life balance” (in 17 reviews)

“Great place to work, great people” (in 15 reviews)

“we have to manage our work life balance” (in 14 reviews)

“Become too big so full of politics, nepotism, us and them mentality with acquisition of motorola, disconnect between business european needs and US HQ” (in 7 reviews)

Upper management is too busy swinging their golf clubs to care what is transpiring” (in 12 reviews)

“Need some streamlining after the acquisition of Motorola Solutions in terms of culture” (in 9 reviews)

“The fact that although most of the senior management has taken the cultural training, one allows bullying to exist within his organization” (in 8 reviews)

“Customer Service Representative”

I worked at Zebra Technologies part-time (More than a year)

Flexible hours, Company gives you food frequently, Great people to work with, Helpful management when beginning. This was one of the best work experiences i ever had, unfortunately, it was seasonal but I hope to be able to come back when things get busy later in the year again.

I cant think of any

Advice to Management

You guys are awesome!

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Zebra Technologies Response

Feb 19, 2018 – Talent Acquisition

No matter how wonderful we hear Zebra is, our most important asset is and will always be employees like you. Keep doing what you are doing. It’s working!

“Customer service.”

I worked at Zebra Technologies (Less than a year)

great job atmosphere very nice offices.

Very long hiring process.

Advice to Management

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Zebra Technologies Response

Nov 15, 2017 – Director Talent Acquisition

Thank you for the feedback, we have worked very hard to make our office space in Distrito Federal a great office. We’re glad you like it!

“Customer Representative”

I have been working at Zebra Technologies full-time (Less than a year)

Great salaries and permissions for doing personal stuff

A lot of disorganization and wrong practices; customer does with Zebra what ever he wants no matter what.

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Zebra Technologies Response

Aug 16, 2017 – Director Talent Acquisition

Thank you for the feedback, we appreciate you taking the time to leave the response. We recognize there has been a large amount of change at our Juarez location and although it may be challenging now, we truly believe these changes to be best for Zebra and our employees. It appears you are still an employee with Zebra, please feel free to reach out to your local HR rep with your specific concerns. . More Less

Zebra Technologies Customer Service Representative Reviews

Customer Service Representative

Your trust is our top concern, so companies can’t alter or remove reviews.

Employee Reviews

“It is a family friendly culture with good work life balance” (in 44 reviews)

“Also you can find a great work environment” (in 23 reviews)

“Good Structure and lots over very good people” (in 17 reviews)

Good benefits, good work/life balance” (in 17 reviews)

“Great place to work, great people” (in 15 reviews)

“we have to manage our work life balance” (in 14 reviews)

“Become too big so full of politics, nepotism, us and them mentality with acquisition of motorola, disconnect between business european needs and US HQ” (in 7 reviews)

Upper management is too busy swinging their golf clubs to care what is transpiring” (in 12 reviews)

“Need some streamlining after the acquisition of Motorola Solutions in terms of culture” (in 9 reviews)

“The fact that although most of the senior management has taken the cultural training, one allows bullying to exist within his organization” (in 8 reviews)

“Customer Service Representative”

I worked at Zebra Technologies part-time (More than a year)

Flexible hours, Company gives you food frequently, Great people to work with, Helpful management when beginning. This was one of the best work experiences i ever had, unfortunately, it was seasonal but I hope to be able to come back when things get busy later in the year again.

I cant think of any

Advice to Management

You guys are awesome!

  • Share on Facebook
  • Share on Twitter
  • Share on WhatsApp
  • Share via Email
  • Copy Link
  • Link Copied!

Zebra Technologies Response

Feb 19, 2018 – Talent Acquisition

No matter how wonderful we hear Zebra is, our most important asset is and will always be employees like you. Keep doing what you are doing. It’s working!

“Customer service.”

I worked at Zebra Technologies (Less than a year)

great job atmosphere very nice offices.

Very long hiring process.

Advice to Management

  • Share on Facebook
  • Share on Twitter
  • Share on WhatsApp
  • Share via Email
  • Copy Link
  • Link Copied!

Zebra Technologies Response

Nov 15, 2017 – Director Talent Acquisition

Thank you for the feedback, we have worked very hard to make our office space in Distrito Federal a great office. We’re glad you like it!

“Customer Representative”

I have been working at Zebra Technologies full-time (Less than a year)

Great salaries and permissions for doing personal stuff

A lot of disorganization and wrong practices; customer does with Zebra what ever he wants no matter what.

  • Share on Facebook
  • Share on Twitter
  • Share on WhatsApp
  • Share via Email
  • Copy Link
  • Link Copied!

Zebra Technologies Response

Aug 16, 2017 – Director Talent Acquisition

Thank you for the feedback, we appreciate you taking the time to leave the response. We recognize there has been a large amount of change at our Juarez location and although it may be challenging now, we truly believe these changes to be best for Zebra and our employees. It appears you are still an employee with Zebra, please feel free to reach out to your local HR rep with your specific concerns. . More Less

High School Dropout Raises $17 Million After Cold Emailing Mark Cuban

Some of the country’s most successful entrepreneurs are college dropouts. But Adam Lyons, the founder and CEO of Austin-based insurance comparison startup The Zebra, might be the first high school dropout founder I’ve ever met.

Lyons left school at age 15 and embarked on a series of odd jobs, which included car flipping. That led him to the insurance industry, where he spent time working as an underwriter at Lloyd’s of London. (He eventually got a college degree from Temple University.)

In 2012 he launched The Zebra, a site that allows insurance customers to compare prices before they purchase. He sent cold emails to investors, including Mark Cuban, who was surprised a comparison-shopping site for insurance didn’t already exist. Cuban later invested, alongside Floodgate and other venture funds.

Today the company announced it raised $17 million in venture funding led by Ballast Point Ventures and Daher Capital. Cuban and other angel investors also participated.

“The Zebra is innovating a stodgy $220 billion industry by providing consumers the transparency they’ve needed for a long time,” says Cuban.

Cuban was correct in his initial disbelief that the startup’s business model had never been attempted before. Leaky, a graduate of Y Combinator, shut down in 2013 saying that it had been difficult to “get a foothold in the industry, which proved difficult as industry outsiders with a disruptive business model.”

The Zebra has managed to avoid that fate by embracing the insurance industry rather than trying to totally disrupt it. The company works with more than 200 insurance providers across all 50 states in the country, Lyons says. “The challenge is underestimating insurance,” he says. “It’s a very complex product. We want to help simplify everything for consumers, and one of the biggest challenges is a lack of transparency.”

Although, wouldn’t insurance companies benefit from that lack of transparency? Lyons notes that there is mistrust between consumers and insurance companies, but he doesn’t think they’re “evil.” “They don’t view any risk as a bad risk, they just need to price it correctly,” he says.

The Zebra makes money when someone buys insurance from its site, and in some states it also sells insurance on behalf of insurance providers. (About half of its customers buy directly through The Zebra.)

In 2015 the site helped 3.5 million people choose their insurance and the company grew its user base 35% each month last year, says the founder. Lyons plans to spend the new funding raised on marketing, and expanding its team of engineers and insurance agents. The company is building the capability to fulfill policies completely online, avoiding phone calls with agents that most insurers require. Although, with 50 employees, the site is still not yet profitable.

The Zebra faces competition from Google (GOOG), which announced its own insurance comparison product in March. Most other competitors are focused on lead-generation, which doesn’t benefit customers because they don’t compare all insurance options in one place.

The startup also faces competition from insurance companies, which are among the most aggressive advertisers in the country. The competition has the potential to drown out any message The Zebra wants to share with consumers. “It’s a pretty noisy space,” Lyons says. “We’re trying to cut through the noise.”

High School Dropout Raises $17 Million After Cold Emailing Mark Cuban

Some of the country’s most successful entrepreneurs are college dropouts. But Adam Lyons, the founder and CEO of Austin-based insurance comparison startup The Zebra, might be the first high school dropout founder I’ve ever met.

Lyons left school at age 15 and embarked on a series of odd jobs, which included car flipping. That led him to the insurance industry, where he spent time working as an underwriter at Lloyd’s of London. (He eventually got a college degree from Temple University.)

In 2012 he launched The Zebra, a site that allows insurance customers to compare prices before they purchase. He sent cold emails to investors, including Mark Cuban, who was surprised a comparison-shopping site for insurance didn’t already exist. Cuban later invested, alongside Floodgate and other venture funds.

Today the company announced it raised $17 million in venture funding led by Ballast Point Ventures and Daher Capital. Cuban and other angel investors also participated.

“The Zebra is innovating a stodgy $220 billion industry by providing consumers the transparency they’ve needed for a long time,” says Cuban.

Cuban was correct in his initial disbelief that the startup’s business model had never been attempted before. Leaky, a graduate of Y Combinator, shut down in 2013 saying that it had been difficult to “get a foothold in the industry, which proved difficult as industry outsiders with a disruptive business model.”

The Zebra has managed to avoid that fate by embracing the insurance industry rather than trying to totally disrupt it. The company works with more than 200 insurance providers across all 50 states in the country, Lyons says. “The challenge is underestimating insurance,” he says. “It’s a very complex product. We want to help simplify everything for consumers, and one of the biggest challenges is a lack of transparency.”

Although, wouldn’t insurance companies benefit from that lack of transparency? Lyons notes that there is mistrust between consumers and insurance companies, but he doesn’t think they’re “evil.” “They don’t view any risk as a bad risk, they just need to price it correctly,” he says.

The Zebra makes money when someone buys insurance from its site, and in some states it also sells insurance on behalf of insurance providers. (About half of its customers buy directly through The Zebra.)

In 2015 the site helped 3.5 million people choose their insurance and the company grew its user base 35% each month last year, says the founder. Lyons plans to spend the new funding raised on marketing, and expanding its team of engineers and insurance agents. The company is building the capability to fulfill policies completely online, avoiding phone calls with agents that most insurers require. Although, with 50 employees, the site is still not yet profitable.

The Zebra faces competition from Google (GOOG), which announced its own insurance comparison product in March. Most other competitors are focused on lead-generation, which doesn’t benefit customers because they don’t compare all insurance options in one place.

The startup also faces competition from insurance companies, which are among the most aggressive advertisers in the country. The competition has the potential to drown out any message The Zebra wants to share with consumers. “It’s a pretty noisy space,” Lyons says. “We’re trying to cut through the noise.”

Customer Service

Manage Your Policy Online

Contact Us

American General Life Insurance Company and The United States Life Insurance Company in the City of New York

Life Insurance CustomersВ
Phone: 800-888-2452
中文客戶服務電話:
877-656-5665
PO Box 305355В
Nashville, TN 37230-5355В
Fax: 844-930-0370

Variable Universal Life CustomersВ
Phone: 800-340-2765В
PO Box 305600В
Nashville, TN 37230-5600В
Fax: 713-620-6653

American General Long Term Care Administration

Policies Beginning with 582:В
Phone: 888-565-3769В
PO Box 64889В
St. Paul, MN 55164-0889В
Fax: 888-443-5824

Policies Beginning with 130:В
Phone: 800-710-9876В
PO Box 64036В
St. Paul, MN 55164-4036В
Fax: 952-833-5410

Life Insurance Forms

For your convenience, we have included a list of our commonly used forms. Please fully complete, sign and date each form before returning them to the address or fax number printed on the form. Please also be aware that many of these services can be performed online via ourВ eServiceВ system.

Frequently Asked Questions

What options do I have to service my policy online? В

We offer a wide range of options to securely service your policy on-line 24/7 through eService.В Enroll todayВ to access your policy details.

What can I do online? В

In addition to viewing your policy or contract details, you also have the ability to pay your premium, enroll in electronic billing, change your address, change your beneficiary, enroll in automatic recurring payments from your checking or savings account and view policy related documents. All in a secure environment.В Click hereВ to enroll in eService today.

Can I pay my premium online? В

Yes, you can make a one-time electronic payment or request a recurring draft from your Checking or Savings account through eService.В В

Can I receive my bill electronically? В

Yes, electronic billing is available via our secureВ eService site.

Can I download a form online? В

Yes, we offer our most frequently requested forms on-line for immediate download. See links above under Life Insurance Forms. You can also В submit many changes securely viaВ eService.

How do I change my beneficiary? В

Beneficiary Change requests can be made securely through ourВ eServiceВ site. You can also download a Beneficiary Change Form. See links above under Life Insurance Forms.

I have moved, what do I need to do to change my address? В

Address Change requests can be made securely through ourВ eServiceВ site. You can also download an Address Change form from the Life Insurance Forms above.

How do I request a loan or withdrawal from my policy? В

Policy Loans and Withdrawal requests can be requested by completing a Policy Loan Application or Policy Withdrawal Request form from the Life Insurance Forms above.

Claims Frequently Asked Questions

Term or Universal Life Policy Customers В

American General Life Companies
The United States Life Insurance Company in the City of New York
800-888-2452
TDD: 888-436-5256
Fax: 713-831-3028

Standard USPS:
P.O. Box 2808
Amarillo, Texas 79105-2808

Overnight:
ATTN: Claims
1050 North Western Street
Amarillo, Texas 79106-7011

Variable Universal Life Customers В

American General Life Insurance Company
The United States Life Insurance Company in the City of New York
800-340-2765
Fax: 713-831-3028
TDD: 888-436-5256


Standard USPS:

P.O. Box 2808
Amarillo, Texas 79105-2808


Overnight:

ATTN: Claims
1050 North Western Street
Amarillo, Texas 79106-7011

How do I file a death claim on a life insurance policy? В

To file a death claim on a life insurance policy, please call the Customer Service Center at 800-888-2452. To expedite the call, please visit the claims section of our website and have the appropriate information ready when calling to file a claim. Or you can download theВ Life Claims KitВ and mail the necessary document to the address below.
В

P.O. Box 2808
Amarillo, Texas 79105-2808
В

ATTN: Claims
1050 North Western Street
Amarillo, Texas 79106-7011
Fax: (713) 831-3028

How can I check the status of a death claim on a life insurance policy? В

To check on the status of a death claim on a life insurance policy, please call the Customer Service Center at 800-888-2452, Monday through Friday 7 a.m. – 7 p.m. Central Time.

Who can file a claim? В

Following is a list of the types of beneficiaries who may file a claim.
В

Beneficiary: The Claimant’s Statement must be completed by the beneficiary; if there is more than one beneficiary, each must complete a separate statement.

Estate Beneficiary: The statement must be completed by the executor or administrator, and a certified copy of appointment must be furnished.

Minor Beneficiary: The statement is to be completed by the legally appointed guardian of the estate of the minor, and an official certificate of the guardian’s appointment must be furnished.
В

Predeceased Beneficiary: When a beneficiary has predeceased the insured, a copy of the beneficiary’s death certificate is to be furnished.
В

Class Beneficiaries: An affidavit showing the names and dates of birth of each must be submitted.
В

Assignee: The statement is to be completed by the assignee. If the assignment is no longer effective, a release of assignment from the assignee should be submitted. If collaterally assigned, the statement should be completed by both the beneficiary and assignee and the amount claimed by the assignee indicated on the statement.

How does the claims process work? В

The claims process begins when a beneficiary contacts the Customer Service Center to notify the insurance company of the intent to file a death claim. Beneficiaries must request the claimant statement, complete the form and submit it, along with the required documentation, to the Customer Service Center.
В

After receiving the claimant statement and required documentation, the Claims Department will process the claim. Delays in receipt of all required documentation or verifications or unusual circumstances, may cause the time to process a claim to be longer. To file a death claim on a life insurance policy, or to check the status of a claim, please call the Customer Service Center atВ 800-888-2452,В (Monday through Friday, 7 a.m. to 7 p.m. Central Time). To expedite the call, please have the appropriate information ready (e.g., Claim Number, Policy Number, Insured’s Name).
В

Claims for deaths in Florida
В

If the insured died in Florida, we will require a long-form certified death certificate showing the cause or manner of death.
В

Claims for Deaths Outside the United States
В

For United States citizens, a certified death certificate must be accompanied by a Report of the Death of an American Citizen Abroad issued by the U.S. Department of State
В

For non-United States citizens, the death certificate must be authenticated by the appropriate U.S. Consulate
В

Claims for Business Beneficiaries
В

If the beneficiary is a business, the person signing the form must be an officer or owner of the company. The company’s name must be given and the title of the person signing (for example, “John Doe Auto Sales, Pat Jones, President”). A “certificate of incumbency” should accompany the claim statement.

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