Some of our favorites:
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.”
“It is not necessary to change. Survival is not mandatory.”
W. Edwards Deming
“The best way to predict the future is to create it.”
“If you don’t have time to do it right you must have time to do it over.”
“Give them quality. That’s the best kind of advertising.”
“Productivity and efficiency can be achieved only step by step with sustained hard work, relentless attention to details and insistence on the highest standards of quality and performance.”
J. R. D. Tata
“Quality is not act. It is a habit.”
“Do or do notu2026 there is no try.”
“Quality is simple. People are complicated.”
“Quality is the best business plan.”
“Always do things right. This will gratify some people and astonish the rest.” u2013 Mark Twain
“If you only have a hammer, you tend to see every problem as a nail.”
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”
William A. Foster
“The definition of insanity is doing the same thing over and over again and expecting different outcomes.” u2013 Einstein
“Quality is more important than quantity. One home run is much better than two doubles.” u2013 Steve Jobs
“Quality means doing it right when no one is looking.”
“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”
“Knowledge comes by taking things apart: analysis. But wisdom comes by putting things together. ”
John A. Morrison
“Anything worth doing is worth doing right the first time.”
“Quality begins on the insideu2026 then works its way out.”
“People forget how fast you did a job u2013 but they remember how well you did it”
“Customers are the most important assets any company has, even though they don’t show up on the balance sheet.”
“The ideas of control and improvement are often confused with one another. That is because quality control and quality improvement are inseparable.”
“Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customers’ expectations.”
“Total quality management is a journey, not a destination.”
“Nothing great was ever achieved without enthusiasm.”
Ralph Waldo Emerson
“It is our choices that show who we really are, far more than our abilities.”
“You must persevere to accomplish seemingly impossible tasks.”
“Be passionate about solving the problem, not proving your solution.”
“The starting point of all achievement is desire.”
“A bad workman blames his tools.”
“Without changing our patterns of thought, we will not be able to solve the problems that we created with our current patterns of thought.”
“The most dangerous kind of waste is the waste we do not recognize.”
“Every action is an opportunity to improve.”
“If a thing’s worth doing, it’s worth doing well.”
“More business is lost every year through neglect than through any other cause.”
Rose Fitzgerald Kennedy
“Almost all quality improvement comes via simplification of design, manufacturingu2026 layout, processes, and procedures.”
“If you can’t explain it simply, you don’t understand it well enough.”
“A real decision is measured by the fact that you’ve taken a new action. If there’s no action, you haven’t truly decided.”
“Success is the sum of small efforts, repeated day-in and day-out.”
“In every crisis, there is opportunity.”
“A foolish consistency is the hobgoblin of little minds.”
Ralph Waldo Emerson
“Sometimes when you innovate, you make mistakes. It is best to admit them quickly and get on with improving your other innovations.”
“Many of life’s failures are people who did not realize how close they were to success when they gave up.”
Thomas A. Edison
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Inspiring Quality Quotes
This topic contains 39 replies, has 27 voices, and was last updated by Rajvada 15 years, 7 months ago.
Hello Everyone: I’m wondering if you can post any famous quality quotes you’ve come across. We’re in the middle of creating a marketing plan for an improvement program and thought this would help. Any input you can provide is greatly appreciated….Mark
This may be the only quote you need:
“Eliminate slogans, exhortations and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships as the cause of most low quality and low productivity belong to the system and thus lie beyond the power of the work force.”
-Dr. W. Edwards Deming
Here are some of my favorites:
“In matters of scientific investigation the method that should be employed is think, plan, calculate, experiment and first, last, and foremost, think. The method most often employed is wonder, guess, putter, theoize, guess again, and above all avoid calculation.”
-A.G. Webster 1910
“I don’t mind lying, but I can’t stand inaccuracy.” – Samuel Butler
“It’s better to be approximately right than exactly wrong.” – Can’t remember author on this one
“There’s lies, damned lies, and statistics.” -Twain and others
“Only the truly educated can be moved to tears by statistics.” G.B. Shaw
“Ignorance won’t kill you but it will make you sweat a lot.” -African Proverb
“We trained hard-but it seemed that every time we were beginning to form up into teams we would be reorganized. I was to learn later in life that we tend to meet any new situation by reorganizing; and a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency and demoralization.” – Petronius; 70 A.D.
“There are no uninteresting problems. There are just disinterested people.”
-John Bailar Jr.
“When attacking a problem the good scientist will utilize anything that suggests itself as a weapon.” – George Kaplan
“There is nothing more tragic than the spectacle of a beautiful theory murdered by a brutal gang of facts.” – Don’t know this author
“Every now and then a fool must, by chance, be right.” – Don’t know this author
Thank you Robert for the Petronius quote – it’s a while since I’ve seen that one. The more things change . . . . . .
A lecturer once observed that in manufacturing engineering “One should always be on the lookout for tight tolerances, loosely enforced”.
It appealed to my cynical British sense of humour.
The following are couple of my favorites
Famous Greek quote
The reason why we have two ears and only one mouth is that we may listen more and talk less
Zeno of Citium (c. 300 B.C.)
Give a man a fish, and you feed him for a day.
Teach a man to fish and you feed him for life.
I think it is an old Asian quote
RegardsJ P Rothery
The following are some more quotes
Thinkers prepare the revolution bandits carry it out
Nonviolent revolution is a program of transformation of relationships, ending in peaceful transfer of power.
Mohandas K. Gandhi
Always design a thing by considering it in its larger context
Any man can make mistakes, but only an idiot persists in his error
Perfection has one grave defect it is apt to be dull
Take away the cause, and the effect ceases
Action will remove the doubt that theory cannot solve
J P Rothery
Guess that you are not looking for:
The reasonable man adapts himself to the world, the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man. — George Bernard Shaw
“Our Quality Sets Us Apart”
by Joe 2002
Think on this one,
“It is not necessary to change ! Survival is not mandatory.”… Demming
“Everything is vague to a degree you do not realize until you have tried to make it precise.”
Here are a few I remember:
Act as though it were impossible to fail – Winston Churchill
No one can be the best in everything, but you can be your best in everything you DO. – Dave Bruno
Peaks charm us. The climb to the top doesn’t. With the summit in sight, often, we choose to walk the plains. – Johann Wolfgang von Goethe (paraphrased)
A manager works in the system, a leader works on the system. – Stephen Covey
Finish each day and be done with it. You have done what you could; some blunders and absurdities have crept in; forget them as soon as you can. Tomorrow is a new day; you shall begin it serenely and with too high a spirit to be encumbered with your old nonsense.
– Ralph Waldo Emerson
There is no substitute for knowledge.
W. Edwards Deming
The cute quote: “There no me in Team, but there’s a U & I in Quality.
Of course there are my favorites; the cynical quotes:
“Those of us who can work in manufacturing – work in maunfacturing; those who can’t – work in quality. And those who can’t do either become BBs or SS consultants” (Don’t everyone get mad..i’m only having fun)
“Remember; a mechanical part out of specification will always wear in before it wears out.”
And of course one of my favorites, ” A drawing deviation and / or duct tape can can fix most problems.
So what’s my point? – Deming was right slogans suck. If we spent more time fixing the problems and really making people aware we wouldn’t need slogans.
Billybob you old (but currently accurate) cynic!
OK, this one’s nothing to do with Quality, but I love it nonetheless.
Another Day ended,
All tasks completed,
All targets met,
All systems fully established, up, and running,
All staff happy, fulfilled and enthusiastic,
All pigs fed and ready to fly
Now isn’t that great? If you don’t like pigs, you can always substitute possums. Who wrote it – I don’t know, but they must have been in manufacturing at some time.
A few of my favorites….
“Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.”
– Lou Holtz – University of South Carolina Football Coach
“You can be a model to the masses, but to go to the higher levels of influence, you have to work with individuals.”
“To help people believe they can achieve victory, put them in a position to experience small successes.”
“When you empower people, you’re not influencing just them; you’re influencing all the people they influence.”
– John Maxwell
“The hardest thing about milking cows is that they never stay milked.”
– a farmer somewhere in Nebraska
And for you office types who have never seen the shop floor;
“Remember that high cubical wall make for good friendly coworkers!”
Where did you find Mariano Azuela’s quote?
My favorite (and this is a real one)
“We’re interested in Lean because we finished our continuous improvement programs years ago.”
on Voice of the customer;
Quality is accuracy, not speed
– Wyatt Erp
That was great. Thanks.
I like this one but you have to take it in the context of implementing some type of change in an organization:
One ought to pause and consider the fact that there is nothing harder to undertake, nothing more likely of failure, nothing more risky to pull off, than to set oneself up as a leader who plans to found a new system of government, For the founder makes enemies of all those who are doing well under the old system, and has only lukewarm support from those who hope to do well under the new one. The weakness of their support springs partly from their fear of their adversaries, who have the law on their side, partly from their own want of faith. For men do not truly believe in new things until they have had practical experience with them.
(therefore the SS project)
On a less serious note:
Some people feel the rain. Others just get wet. (I don’y know where it came from.)
You can’t make footprints in the sands of time if you’re sitting on your butt and who wants to make butt prints in the sands of time. Bob Mowad (not a Quality quote just a quality quote.)
Some of my favorites.
Thanks to everyone who posted there are some great quotes in here.
Stupid Is Forever ….
Ignorance Can be Fixed ….
Mark – Here’s one I like, that speaks to the “systems” aspect of an organization’s output.
“Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but rather we have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.” –Aristotle
Anna O’C – The formerly Annonymous
Hello; I once had two possums fixed. Was that ignorant of me? I was going to get myself fixed…then I thought that would be stupid. I guess its all how you look at it!
Its funny, in recent years that quality control lasped into plain old “quality”, where’s the control gone? Quality seemed to transform into generating paper and quality and process control is now at the operator level.
I know. I’m rambling over nothing, but its 95 degrees outside and I don’t have anyone to talk to.
There isn’t enough fixin in the whole world to fix a possum. Racoons on the other hand have potential.
As far as the control goes it has been fading away in the verbage for a while. I’m not sure exactly what the reasoning was but my understanding is Quality Control implied reactive where Quality Assurance seemed to be more proactive.
If you are generating your process control at the process level then you are doing pretty good.
Texas is also pretty warm. Got Willie on the stereo and a Pina Colada with a shot of Kahlua. It ain’t Cabo but it ain’t bad.
Ah day os.
All the quotes came from The Six Sigma Instructor Guide by Jay Arthur 2001, which I purchased from Amazon last year. I only chose a selected few.
But I Think the Mariano Azuela quote is good.
J P Rothery
“You can learn something from everyone.”
-Physics Nobelist Richard Feynman
Hello, just to prove I’m human I’ll tell you a real life story of mine that has a good quote in it.
Many years ago when I was an apprentice I was given 6 forgings and a set of calipers and told to machine the bores. We of course I read the measurements on the ID side of the calipers makine all the bores 1/4 inch overside and scraping all parts. (for all you young folks, calipers weren’t always digital.
My foreman told me if “you learn from your mistakes you’ll be one smart SOB.” Hey you know what, I’m still learning.
“Good fences do good neighbors make.”
I personally like the Serenity Prayer –Even better is the personal version of it –God, Grant me the serenity to accept the people I cannot change,Courage to change the people I can change,And the wisdom to know that it is me.Gary
Its for the captain to bring the ship safely NOT to tell what happend at the Sea
There was an interesting comment in the America West inflight magazine interview with Curt Schilling.
“They don’t pay me to pitch. They pay me to win.”
It can be modified to suit an initiative.
I have been meaning to post this for a couple of days – here is my favorite inspiring quote:
Hard work sometimes pays off in the end -but –
Procrastination always pays off NOW!
Sorry it took so long to post
Six Sigma is not just a customer prerequisite; it is the road to change and improvement.
J P Rothery 2002
Looks like you have at least one fan that isn’t a possum.
All of our problems are pretty much common sense, we don’t need Six Sigma.
“Pride cometh before a fall.”
– The best book ever written.
Reflecting on the Identify/Define Phase;Fast is fine, but accuracy is everything. -Wyatt EarpA workman who wants to do his work well must first prepare his tools. -ConfuciusDo not put those things of most importance at the mercy of those things of least importance. – Stephen CoveyThe problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem. – Theodore RubinReflecting on the Measure Phase;No amount of sophistication is going to allay the fact that all your knowledge is about the past and all your decisions are about the future. -Ian Wilson Get your facts first, and then you can distort them as much as you please. -Mark Twain Reflecting on the Analyze Phase;Not everything that can be counted counts, and not everything that counts can be counted. -Albert Einstein Reflecting on Improve Phase;Nothing astonishes men so much as common sense and plain dealing. -Ralph Waldo Emerson Problems cannot be solved at the same level of awareness that created them. -Albert Einstein Many of life’s failures are people who did not realize how close they were to success when they gave up. -Thomas A. Edison Out of clutter find simplicity, from discord find harmony. In the middle of difficulty lies opportunity. – Albert EinsteinReflecting on the Control Phase;Men of superior mind busy themselves first getting at the root of things; when they succeed, the right course is open to them. -ConfuciusReflecting on Sustaining Change;Success is the ability to go from one failure to another with no loss of enthusiasm. -Sir Winston Churchill There is a certain relief in change! As I have often found in traveling in a stagecoach, that it is often a comfort to shift one’s position, and be bruised in a new place. -Washington Irving Feel free to build on this…