Budget Car Insurance Claims



Access Insurance Co.

American Access

American Modern

American Reliable

American Summit

Anchor General Insurance


Assurance America

Austin Mutual

(800) 328-4628
Glass Claims:
(800) 368-3648


Bristol West

Budget Finance Company


Colonial General

Commonwealth Casualty



Fidelity National

Fidelity National Flood

First American





(800) 243-5860
Towing: (800) 322-7789




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Phoenix Indemnity (Hallmark)

RLI Surety


(800) 332-3226
Towing: (877) 762-3101


(866) 605-9501
Status: (800) 572-9479



Transwestern General


(800) 252-4633
Glass Claims:
(800) 238-6225

United Automobile Insurance

Budget Insurance Claim

Budget Insurance Claim

Filing The Claim with Budget Insurance Provider

When you need to file a claim with Budget Insurance, call the department that handles claims for your policy. Budget Insurance offers car, home and van insurance. You can also visit to learn more about handling the claims process.

Car Insurance Claims: 0844-412-2127

Home Insurance Claims: 0844-412-2128

Van Insurance Claims: 0844-412-2129

Budget Insurance is one of the largest insurance companies in the United Kingdom. The company claims to have supported nearly three million customers over the years with value-driven insurance policies and a customer-oriented claims department open 24 hours a day, seven days a week.

About a Budget Insurance Plan

Payments for your Budget Insurance plan can be made online via your personal account at You will need to register for account access to log in. If you need to register for an online account, use the same link and choose Register Now.

Coverage Details

Budget Insurance offers customers a long list of insurance policies to protect cars, vans, homes, bikes, pets and life. Depending on the type of insurance you choose, your coverage details will differ. The three main policies advertised by Budget Insurance are the car, home and van policies.

  • Car Insurance: All customers receive coverage for emergency medical expenses and property damage, up to the coverage limitations. Comprehensive coverage is also available to pay for car repair or replacement. Additional coverage is available for breakdown assistance and key care, in case your keys are stolen or lost.
  • Home Insurance: Home insurance policies, or buildings insurance as titled by Budget Insurance, cover a minimum of £400,000. Additional coverage is available for more expensive homes.
  • Van Insurance: Van insurance is typically designed for a business that uses the van. As such, all insurance policies include a seven day free courtesy van so your business can keep running even if your vehicle is not. Additional coverage is available for breakdowns, lost or stolen keys and personal protection.

Where to Get a Quote: Budget Insurance Contact Info & Login

By phone: There are multiple phone numbers for Budget Insurance departments.

Car Insurance

  • Quotes: 0844-871-0099
  • Customer Service: 0844-412-2118
  • Policy Renewal: 0844-412-2115
  • Claims: 0844-412-2127
  • Breakdown Assistance: 0844-412-2115
  • Windshield Repair: 0800-294-3242

Van Insurance

  • Quotes: 0844-871-5035
  • Customer Service: 0844-412-2120
  • Policy Renewal: 0844-412-2117
  • Claims: 0844-412-2129
  • BreakdownAssistance: 0800-072-3898
  • Windshield Repair: 0800-294-3242

Home Insurance

  • Quotes: 0844-871-0759
  • Customer Service: 0844-412-2119
  • Policy Renewal: 0844-412-2116
  • Claims: 0844-412-2128
  • Family Legal Protection: 0844-412-2109
  • Emergency Assistance: 0844-848-4293

By email: No email address or contact form is listed for customer service, but customers can submit feedback at There may also be a contact form available after logging in to your account at

By mail:

Budget InsuranceUnit 25 Tresham Rd. Orton SouthgatePeterboroughPE2 6BU

Check on your claim status: You can call customer service to check the status of your claim, or log in to your account at

Appreciating the time and energy you put into your blog and in depth information you provide. It’s good to come across a blog every once in a while that isn’t the same unwanted rehashed information. Excellent read! I’ve saved your site and I’m adding your RSS feeds to my Google account. gcdbfabbfffc

When u need an assistance on yo car like accident after u claim it takes too long to come back to with the feed it takes more than six weeks to give u a gohead

Budget Direct Car Insurance

3.7 from 3549 reviews

Review rating:

Danielle f

This is great

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Great site. User friendly and amazing rate!

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes


Dearer than original quote by more than $100.

3 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

4 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

So much cheaper than the one I had

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

So far so good.

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Easy to make the change, big savings

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Excellent, Happy to be a member of Budget Direct.

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

4 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Friendly and helpful team

3 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Great offer, excellent service

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Truyen Thich

Better price for car insurance

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Jim Tullio M

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Economically best product

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Enad Zraid

It’s goodbut nothing is perfect

4 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

So far so good

4 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Best and cheapest insurer

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Excellent value for money compared to other insurers

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

Very helpful explained well

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

5 out of 5 , reviewed on Sep 04, 2018

Was this review helpful? Yes

1 of 178 pages

Questions & Answers

Can I choose my own repairer?

Michele asked on Aug 29, 2018

do you have boat insurance policy?

steve asked on Aug 05, 2018

No boat insurance.

Gary replied on Aug 08, 2018

Not as far as I know Steve

Fred replied on Aug 08, 2018

So it appears from the reviews everyone is happy with the sales process at the beginning and unhappy with the process of making a claim and getting treated fairly. Is that about right or would you dispute that?

Stevel asked on Jul 17, 2018

You got that right. Budget are very happy to take your money, as long as you don’t claim. Then you are put under the the microscope.

anna replied on Jul 25, 2018

it seems that all the 5 star reviews made on July 27th were from “customers” aka Budget Direct employees who only joined that same day and have made only 1 review. That’s not suspicious is it. These reviews are obviously made up and should be removed! Budget Direct are in fact absolute crap and do not pay up when making a claim.

John replied on Jul 29, 2018

Absolutely right, they put all the money from paying customers into writing the PDS so it is impossible to claim.
they offer best lost baggage apparently, but if your bag is not on you when it is lost, its unattended not lost, so basically, unless you never lose your bag, you cannot make a claim.
Did you know a Hired taxi is a public place, yep, Budget redefine whatever they want to make sure you cannot claim.

Budget Rent-A-Car

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1648 Budget Rent-A-Car Consumer Reviews and Complaints

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We rented 2 cars from Istanbul Airport (IST) in the 3rd week of August. We picked up 2 SUVs and one of them was a Peugeot 3008. We had just started our for about 80 kms and the car started giving us signals of overheating. We were stuck in the middle of the highway near Bursa for about 4 hours. The reason – Budget team did not service the car properly and did not fill in “Ad-Blue”. The team did not even care to inform us that we need to fill this – although I am sure this should be part of their car service before it has been given to a customer.

I’ve been a customer for at least 40 years. I made a prepaid reservation and neglected to check it thoroughly before I clicked “submit”. Turns out I gave the wrong return location. Sounded like an easy mistake to correct, and it was for nearly $44.90 for a two-day rental – a 50% increase in the original contract price. Thank you, Budget, for showing your true colors. Nothing like treating long-time customers in a spiteful manner.

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We rented a car in Ft Lauderdale Florida from Budget after comparative shopping. One of us is an attorney and the other a college professor so we pay attention to what we are told and read the contract. When our credit card bill came we discovered hidden fees that increased our bill by 30%!! NOT the bargain they publish. Go elsewhere. To Budget- buyers want to know what they are getting. Fool us once and never see us again. Be transparent with us and we’ll come back as loyal customers.

I prepaid for a car online with my Visa check card and it went through fine. When I went to pick up the car, they said that they had to put a $100 hold on my card, but could not take the card that I used for the reservation because it was a check card. Since I had no other card, I asked for a refund, but they withheld a $150 fee. I paid $150 for literally nothing! I never received a car. How is that anything else or other than theft?

I booked a rental car online for JFK pickup with Budget and I was charged the whole amount on my debit card. On reaching JFK after traveling whole night, I was shocked to see about 100 people in line at their office. There was a also a notice about using debit card – they needed proof of return journey. When my turn came the rep told me about, checking my credit history – since I didn’t own a credit card. I was not told this when I reserved the car. After standing for 2 hrs I was refused a car. There were many others who were refused because of the same reason. I just went next door and rented a car from National – it took me 10 Minutes to rent the car – the rate was high because I didn’t have advance reservation. But their customer service was excellent – they also gave me an upgrade to an SUV at no extra cost. Budget has lost a client for life. National/Alamo has gained one.

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BUDGET (Fraud) CAR RENTAL: OMG what can I say. This is really annoying and horrible rental car services. Their customer representative are rude and don’t have manner to speak with their customers. They don’t have a proper internal communication for proper management and services to their customers. They charged me twice without my concern and they literally stole my money. While calling them stupid customer rep hanging on my face. Moreover, I am budget fast-break customers so they have my credit cards details and they literally charged me for not renting a vehicle. They are acting like a thief and that is not cool as a customer with my money. I think I should pull out my card information from stupid and fraud Budget Rent-A-Car.

I will never ever ever ever recommend stupid Budget Rent-A-Car for anyone even my enemies. How come they literally charge people for the car rental they never pick up? This is not good for regular customers. One time they charged me for car rental after 3 months and asking for receipt that they charged me at that time. Moreover, they charged me for the gas after 3 months and asking for proof to fill out the gas. They are there in market to rip out people and steal their money. I strongly suggest that if someone wants to rent a car, pay $20 more and go to other rental agencies. I would not give this stupid agency even a start. We work hard to earn money and they just simply play with your cards and finance details and charge you without your consent.

They have competitive pricing, and the process is simple and clear to reserve online. I kept getting an error that my reservation was not processed and that my credit card number was invalid. Double checked my bank and there were no holds. Attempted 4 times to reserve and received the same error. Ended up speaking with a representative online who was able to process the reservation for my with the online price, but ‘pay at counter’. I received confirmation, but noticed I had a second confirmation for one of my attempts online.

I called to cancel and notified that I would be charged a $50 cancellation fee, even after explaining that it was due to an error on their end. The representative was able to work with me, but I am dissatisfied that their reps are not friendly when it comes to an issue that was from their system not working properly. You should never threaten your customer with added fees when it is CLEAR that the error was from the business and not the consumer. Disappointed in the process, it should not have been this difficult. Will use a different service next time.

I did a prepaid in Budget’s website mind you I’ve been renting from these guys forever. First time I did the whole prepaid thing. Got them to get the car. The RUDE budget rep advise me it was going to be 100 additional to what I paid. I asked when did this start. She advised me smartly for as long as she has been working there. Never paid an additional deposit because I always pay at the counter. Called to get an explanation. Everybody rude. All my thousands of dollars I’ve given Budget I WILL NEVER AGAIN. Lost a wonderful customer today.

This is the worst rental car place at this airport. I rented from 7/10/2018 through 8/24/2018. To check out my vehicle that I had reservation for it took 45 minutes. The people at the counter are so unorganized, I am a Fastbreak customer, it was not available either time I went to this location. I returned the car and was not able to get my receipt at that time, I was promised an email receipt. Here it is 5 days later, 2 calls to their customer service, I still do not have my receipt to close my account. The customer service are of no assistance, no one can make any decisions or take any action, and these are supervisors. This is the worst customer service I have experienced from any company. I would not recommend Budget to anyone, and I had used them many times before.

Horrible customer service. I reserved a Jeep 5 weeks in advance at ORF international. On the reservation it said 2 door or 4 door. I needed the 4 door, so a couple business days after booking online I called the direct number to the counter to request the 4 door. But it transferred me to the Budget national phone line. I went ahead and made my request and they sent me an email to note my request. While I was on the phone with customer service she suggested I call the pickup counter directly to confirm they got my request. So I had her confirm the phone number. Gave them a couple more business days and tried again. And got transferred again. I go through all the bs again to make my request for the 4 door Jeep. Then he tells me he can see where I made the request before but would do it again. Had no answer about why you can’t get through to the counter.

He even put me on hold and tried himself and kept getting transferred. But he assured me they got my requests and everything is set. So I figured everything was good. The day I go to pick it up my flight was delayed about an hour and they didn’t have my Jeep ready when I got there. They tell me it’s in another lot across town and will take a minute to find. 20 minutes later the manager Derick ** tells me they are still trying to find it and as soon as they do they’ll bring it over. I ask how long and he says 20 minutes or so. By this time I’m hungry and aggravated so I go to find some food in the airport while we wait. 25 minutes later we’ve eaten and are back at the counter. Then Derick tells me they don’t even have a Jeep at all and the only thing he has is a Ford Explorer. I’m furious by this and after some debate with Derick apparently it’s that or nothing.

So finally I agree just so I could get to my destination before midnight. So I wait another 30 minutes for them to get it ready. Then make my way down to the parking garage to find it just to find it scratch up dented up and full of cigarette burns. I had the lady who gave me the keys come out to look and make notes of it. So by the time I’m ready to leave they have delayed me at least another hour and a half! And I’m in a ragged out vehicle for a week that’s nothing like what I reserved!

Fast forward to the following week after I’m back home. I call customer service to complain about my experience and inquire about an additional $6.79 that was charged to my card at drop off. They can’t find any reason why I was charged and issued a refund. I make my case about my experience and then I’m told that because I pre-paid they can’t give me any other compensation for my experience. So never pre-pay for a reservation cause your only going to whatever they have at that time regardless.

We prepaid for our vehicle and despite that, a car in the class we requested was not available. I had to suggest that the guy call around to find the car in our class because instead he wanted to give us something MUCH larger (we paid for an SUV and he wanted to give us a Ford F150 truck or a small car). We were traveling with luggage and a child in a booster seat so neither were appropriate. We eventually got an SUV brought from another location but it delayed us considerably. When we returned the vehicle, it cost us much less than the prepaid amount but they don’t return that to you which I think is horrible. It’s made all the worse knowing I prepaid to save the hassle. We were travelling from Seattle, WA to San Francisco, CA.

We rented a car in Klamath Falls Oregon and it had scratches on it. The girl would not come out and document it. She refused then 2 months after we get a bill for over $300.00 for damages. This is terrible when the agency refuses to document that we did not make these scratches. They were on the car before we got it.

Dear Avis-Budget car rental, you are negligent and abuse of your powers. You are charging me for damages I was not responsible for on your car. You sent me a moot document with no proof of what I am being charged for. When I contacted you to let you know no damages whatsoever occurred during my rental period, indicating that I am filing a complaint at the Better Business Bureau and specifically put in writing that I do not authorize you to charge my card, you went ahead and did just that in less than 24 hours. Who gives you the right to do that? This is abuse, I didn’t damage your car. I want my $200 back because I never caused any damage.

They may cheat you with car rental rewards. Please be sure to add the reservation in your account (Fastbreak) before returning the vehicle otherwise the rewards for your reservation will not be added. I was told that points can be added after reservation is over by one of the rental location associates but when I tried to do the same I was not able to. Customer support said this was my mistake and she didn’t help me in adding those rewards for that one week of reservation. I am not sure what Budget is gaining from not adding these points later? I would request budget to add points for the expensive reservation I had with them and also make it possible to add rewards for past rental for other customers.

Dear Budget Rent a Car, Please allow me to share my experience with Budget’s LAX location regarding my rental from August 09-12, confirmation number for a full size car. I booked this reservation through Costco, where I generally choose Enterprise because of their excellent customer service, but decided to try Budget Rent a Car. I flew in from Sarasota, FL for my mother’s funeral in Riverside, CA, set for Saturday. I had been working a full shift all the way up to leaving that Thursday morning at 3 am to fly to Los Angeles. The flight was very smooth and on time. I had set my reservation for 10 am just in case I was running late from the airport. The drive of the Budget shuttle was outstanding in her customer service skills and helpfulness. That part of the experience was outstanding.

The trouble started when I stepped off the shuttle with fifteen other customers to see over a hundred people standing outside waiting. Like many other customers, we just thought this was the line for the shuttle to go back to the airport. I get off the bus with no one out there directing what was going on. I finally had to ask one of the attendants what was going on. I was told we had to pull a number and wait in the hot sun until we were called to get our rental car. There was no apology or acknowledgment from the other staff to acknowledge the inconvenience which was a first for me in many years working with other rental companies in our travels. I come from the hospitality industry working for Hilton Worldwide and understand overbooking to fill in cancellations to keep the counts up, but even working for a rental company in Las Vegas had we treated our customers in such a disgraceful manner.

One hour and a half later my number was called to go the counter. The representative was very nice so when she had asked me if I wanted to take advantage of the manager’s special for an upgrade from full size to luxury I agreed at the final rate of $137 total for the upgrade to add on to my rental bill. The first car she gave me was a Volvo station wagon. I don’t know why she would think that one person with a carry on bag and traveling alone would want such a big car. It was not like I had any kids with me or extra bags to warrant this poor choice. I had to walk to the back of the lot into the D section to inspect the red Volvo family sedan which had a hole in the front the grill. I went back to the counter which was another 15 minutes wait and she apologized which was kind, so I gave her another chance. The representative then assigned me a Cadillac which was parked way back in the E section.

I am now working on two and half hours of being at your facility very upset about the next thing to happen. I opened the car to find food inside the middle console and back seat. The car was dirty and obviously been sitting back there for a while. At this point I am tired and getting very upset, which it did not help that I was there for my mother’s funeral. There was no water until I had to go back to sit near the front where I guess everyone was to guess that the warm bottles of water was for us. Before this before I left the facility I discussed with the guard at the podium how upset about the car being dirty was. The guard at least offered to help by having the car cleaned, which added another half an hour on this incredible disturbing journey with Budget. This now marks three hours of standing in the hot sun just to get a car that I reserved two weeks prior.

This wait would have been longer if I did not go look for the car to find if it was cleaned, which the attendant did not bother to alert me he was done. On top of that he parked another car behind me which I had to wait for another attendant to move it so I could at least get to my relative’s house to rest. The rental took as long as it took me to fly from my connection in CLT to LAX. The experience with the car was not even as convenient as I thought. Someone set the seat to adjust to a low rider position that only a person maybe weighing 300 pounds and 6’4” would appreciate. I am 5’11, slender build and enjoy driving like an adult and not a cruiser on Whittier Blvd. This made this whole trip more work than expected, because every time I had to readjust the seat I had to reposition the side and rear view windows.

I was only there in town for four days and this made my trip not worthy of ever recommending this location to anyone of my family members. When my Aunt had taken me back on Sunday because I decided the car needed to go back and I would just have them drop me at the airport on Monday, we pulled in and there was trash overflowing in the parking lot. The check in attendants were running so slow because there were 20 cars and only two of them to handle the check ins. At this point I went to the counter to speak to one of your lead clerks about my experience who seemed not concerned about my inconvenience or my disapproval of the upgrade fee which was $60 more then told previously. The return clerk (Yanira), told me that there was nothing she could do about the upgrade fee and she would credit me $40 for the car not being clean.

I paid the upgrade fee on my personal charge card instead of our business American Express because to keep the cost separate because of the rate discussion. The upgrade fee ended up being more than the original fee for the rental of the car for a full size for the four days which I took the car back a day earlier. In closing I will say that I will never return to use your Budget location at LAX ever again and I will make sure my family, along with our friends never have to endure what I had to go through. The disregard of the representative at the counter upon the return of the vehicle made an already emotional trip, due to the loss of my mother, more upsetting then I have encountered in over 35 years of travel.

The check out representative can thank herself for ruining an experience and empathy standard which she obviously has not learned or forgot to do the CBT training video on it, to warrant me to have to take time to write this complaint. If this representative worked for any of our establishments I can assure you she would be doing 40 hours of customer training and resolution training before she ever was allowed to deal with any of our customers. I will be submitting this letter also to our Costco Travel office for their records and to advise our other customers who use our Costco Travel what to expect if they visit the LAX Budget office. Very disappointed consumer.

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